Customer Support Manager
Join our fastgrowing team as a Customer Care Manager and provide high-level quality support for our customers from all over the world.
Responsibilities:
- Resolving basic to complex support issues for customer inquiries received via omnichannel support (emails, live chat, and calls)
- Becoming a product expert and providing documentation updates to our knowledge base
- Ensuring customers’ satisfaction
- Communicating with developers from various IT-companies;
Requirements:
- Advanced English
- Analytical & Research Skills
- Customer-oriented and responsible attitude
- Will be a great plus:
- Experience with CRM systems
- Technical background
- Experience with native speakers
- International exchange programs participation
- Customer service skills and experience
Copywriter
We are looking for a Copywriter to join our international dynamically growing team! If you are totally into writing and creating content with the best perspective and style, this is your chance to become a part of our company.
Responsibilities:
- Write a clear marketing copy to promote our products/services
- Prepare well-structured drafts
- Proofread and edit blog posts before publication
- Submit work to editors for input and approval
- Coordinate with marketing and design teams to illustrate articles
- Update website content as needed
Requirements:
- Proven work experience as a Content Writer, Copywriter or similar role
- Portfolio of published articles
- Experience writing research using multiple sources
- Excellent writing and editing skills in English
- Hands-on experience with Content Management Systems (e.g. WordPress)
- Ability to meet deadlines
- BSc in Marketing, English, Journalism or related field